Powering 70+ Taj Hotels with a unified, luxury-grade car rental management system that streamlines bookings, fleet logistics, and guest service.
Industry
Hospitality
Headquarters
Mumbai, India
Industry
Hospitality
Headquarters
Mumbai, India
Taj Hotels was managing car rental operations using manual processes or disjointed systems, leading to inefficiencies in bookings, delays in driver assignments, lack of real-time tracking, and inconsistent billing practices across properties. They needed a unified platform that could work seamlessly across all hotel locations, without compromising on their premium service standards.
We implemented AutoSultan, Pi’s proprietary car rental management platform, as a plug-and-play solution across more than 70 Taj Hotel locations in India. The deployment included backend configuration, multi-location customization, and ongoing support.
AutoSultan was customized and scaled to meet the nuanced operational needs of a luxury hospitality chain. The platform streamlined the entire car rental lifecycle — from fleet availability, automated bookings, scheduling, dispatching, to billing and reporting. Our engineering team ensured robust integration with Taj’s internal property management systems and compliance protocols. The implementation was carried out with zero disruption to ongoing hotel operations, with continual backend support provided by a cross-functional team.
Multi-property centralized dashboard for car rental oversight
Real-time booking and dispatch scheduling system
Automated guest billing and GST-compliant invoicing
Reporting engine with daily, monthly, and fleet-wise insights
Scalable database architecture supporting future enhancements
UI optimized for concierge and logistics staff
By automating operations, Pi Techniques helped the client speed up bookings, cut errors, and deliver a seamless guest experience across locations.
Faster bookings
40% quicker turnaround with automated scheduling.
Error-free operations
60% fewer manual errors in billing and dispatch.
Consistent service
Standardized guest experience across 70+ hotels.
Smarter visibility
Centralized dashboards for fleet and revenue insights.
Future-ready
Scalable system to support growth and new locations.
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